Privacy Policy

1What’s changing with Smith’s Catering Privacy Policy?

Smith’s Catering has released an update to our Privacy Policy which comes into effect starting on May 25th, 2018. Our new policy is more user-friendly and addresses new data regulations (including GDPR). The most significant changes in the new policy are explained below:

Better navigation and user-friendly language. To make the policy easier to understand, we use clear and plain language. We reformatted our privacy policy page with active links, so you can quickly find the information that matters most to you.

More control over your information. We make it easy for you to control the information you provide to us. Our policy explains how you can make choices about your information, and the measures we’ve put in place to keep your information secure.

2What is GDPR, and what is Smith’s Catering doing to comply?

GDPR stands for the General Data Protection Regulation and is effective as of May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU.

Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that our customers have requirements under GDPR that are directly impacted by their use of Smith’s Catering products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements.

As part of our commitment to GDPR compliance, we have updated our Privacy Policy.

In addition, here are a few things that Smith’s Catering is committed to doing to ensure our compliance with GDPR and that of our customers:

We will ensure that employees authorized to process personal data have committed to confidentiality.

We will hold any document that handle personal data, including our third party partners, to the same data management, security, and privacy practices and standards to which we hold ourselves.

Smith’s Catering commits to carrying out data impact assessments and consulting with EU regulators where a data impact assessment indicates a high risk associated with processing without an appropriate mitigating strategy.

Where appropriate, we will offer contractual language documenting our commitments to our customers to support their GDPR obligations.

Smith’s Catering will assist our customers, insofar as possible, to respond to data subject requests our customers may receive under the GDPR.

3Does Smith’s Catering process personal data?

Yes. We process personal data to provide our products and services and for other purposes as outlined in our Privacy Policy.

4Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

5Management of personal data

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mail@smithscateringlondon.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to mail@smithscateringlondon.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

6Information We Collect

Our company collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you submit a form from our contact page. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also use services from other companies to help us determine a location based on your IP address in order to customise certain services to your location. The data we collect depends on the services and features you use. We may collect the following information:

• name and job title.
• contact information including email and postal address.
• demographic information such as postcode, preferences and interests.
• other information relevant to customer enquiries and/or catering offers.

7How We Use Your Information

Our company uses the data we collect for three basic purposes:

  • Internal record keeping.
  • We may use the information to improve our catering products and services.
  • We may periodically send promotional emails about new menus, new venues, special catering offers or other information which we think you may find interesting using the email or/and postal addresses which you have provided.
  • From time to time, we may also use your information to contact you for catering research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

8How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

9Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

10Information security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.